The Future of Customer Experience Management in Network Selling
If you think the online mobile craze is flattening out, listen to this: By the end of 2020, conservative estimates predict that every person will connect to the internet using eight devices—each. It doesn't stop there either. By the year 2025, it's expected that there will be more than 30 billion (with a B!) devices connected to the internet. Now here's a reference point: In 2020, the world population is only 7.8 billion, and that includes the millions of people that don't have access to the internet. It seems like everything is connected to the internet these days, from your lights and thermostat to your garage door and fridge! So it's time to come to grips with the fact that your web content is probably not up to snuff and providing the experience that will keep your customers returning. See why this will affect you in the direct selling industry and how you can be ready for those 30+ billion devices as they gradually come online.