Approved Use Policy

Privacy Policy

Online Privacy Statement
May 9, 2018
DirectScale Privacy Statement

DirectScale Inc. (referred to in this Online Privacy Statement as “DirectScale”, we, our or us) is committed to respecting your privacy, and we take the responsibility of protecting your personal information seriously. This Online Privacy Statement (“Statement”) explains how DirectScale collects, uses, and shares information from or about you when you visit this site. Your privacy is a top priority. DirectScale is committed to always being a good steward of your personal information, handling it in a responsible manner, and securing it with industry standard safeguards. DirectScale knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.

PLEASE CAREFULLY READ THIS STATEMENT BEFORE USING THE SITE, AS IT AFFECTS YOUR LEGAL RIGHTS AND OBLIGATIONS. This Statement does not apply to any other websites or any offline activities by DirectScale (unless specifically stated). In addition to this Statement you may receive other privacy disclosures from DirectScale service providers (“Service Providers”) or other companies affiliated with DirectScale or merely in a business relationship with DirectScale. This Statement describes the types of information DirectScale collects from visitors to the site and what we do with this information. This Statements applies solely to information that visitors provide through DirectScale controlled sites to DirectScale. DirectScale does not control the actions and policies of its Service Providers. This Statement does not apply to other data we collect, including data collected on other sites, such as separate sites operated by DirectScale, our affiliates or business partners, or information visitors may provide to us through e-mail or other means.


At DirectScale, we strive to provide you with the best platform to enable companies and individuals to build a robust and successful business. As a result, we collect, process and store your personal information as you use our websites and services (collectively the “Services”). Personal information is information that can identify you, such as your name, email or street address, or it may be information that could reasonably be linked back to you. This Statement describes our practices for collecting, storing and processing your personal information and the controls we provide you to manage it within our Services. In addition, we have a Cookie Policy that describes our use of browser cookies and similar tracking technologies which is considered a part of this Statement.

This Statement describes the privacy practices of the DirectScale websites that link to this Statement including, affiliated companies’ websites that use the DirectScale Services, and their associated marketing and eCommerce websites.

DirectScale Services are intended for use by organizations and their affiliated companies (collectively “Organization”) which have contracted with DirectScale for Services. Our Services are administered to you by your Organization. Your use of DirectScale Services may be subject to your Organization's policies. Please direct your privacy inquiries to your Organization’s administrator or customer support department. When you use social features of our Services, other users in your network may see some of your activity. To learn more about the social features and other functionality, please review documentation or help content specific to that feature. DirectScale is not responsible for the privacy or security practices of your Organization, which may differ from those set forth in this privacy statement.

Changes to this Statement

We may modify this Statement at any time, but we will provide prominent advance notice of any material changes to this Statement, such as posting a notice on our websites or sending you an email, to provide you the opportunity to review the changes and choose whether to continue using the Services. Changes to your Organization's policies and procedures are the sole responsibility of your Organization. DirectScale does not assume any responsibility for changes to your Organization's policies or for communicating those changes to you.

We will also notify you of non-material changes to this Statement as of their effective date by posting a notice on our websites or sending you an email.

If you object to any changes, you may delete your account by contacting your Organization's administrator or customer support department.

Information We Collect

When you visit our sites, we collect the IP address of the device you use to connect to the Internet. In addition, we gather information such as what browser you’re using, the type of operating system you have, and which site you came from. This information helps us tailor your online experience to best match your device.

In additional to the above information, we may also gather personal information that you provide to us, including but not limited to your name, email address, physical address, phone number, date of birth, and a password that you provide us when you create a DirectScale account. Your Organization may also require additional information to be collected including, billing and mailing address(es), social security number, national tax identification number, tax exemption number and banking information or financial wallet information.

Credit Card/Payment Information: Your Organization may require we collect payment information, such as your credit card number, and your billing and shipping address(es), when you purchase any product, service, or subscription provided by your Organization.

Additional User Information: We collect information that you provide to us when you answer email surveys and online questionnaires offered through the Services.

Your Comments and Communications: We collect information in any comments you voluntarily post on our Services. We also collect information you provide when you participate in community discussions, chats, or when you communicate with other user using the DirectScale messaging and e-mail services. Any information you provide in these areas may be read, collected, and used by other participants in these communications. We also collect information you provide in communications with your Organization’s customer support department.

Contests and Promotions: We may collect personal information when you participate in contests and special promotions provided by your Organization that are run through our Services.

Information from your use of the Services: We collect data about your use of the Services, such as when you search or access data, which pages you view or links you click on, or when you update or change your account data, etc.

Information from Third Parties: We may also receive information about you from third parties. For example, we may supplement the data we collect with demographic information licensed from third parties in order to personalize the Services.

Collecting this personal information enables us to offer you online experiences and products that we believe may help you when using our Services. We use this information to better tailor and personalize our Services and marketing communications, both online and offline. We may also use your personal information for our business purposes (for example, to develop new products, improve current Services, and analyze data collected through the sites), as well as for risk management and for legal compliance purposes.

Some third parties may collect your information when you visit the site.


Cookies are pieces of information stored by your internet browser directly on the computer or mobile device you are using. Cookies are widely used and most browsers are set up to accept them automatically. We use cookies and similar technologies as described in our Cookie Policy. Please refer to that policy to learn about our practices and the controls we provide you. In general, we use information from cookies to help us improve your online experience.

Please note: If you choose not to accept cookies from our Site, you may not be able to access all or part of the Site, or benefit from the information and services offered. If you choose not to accept cookies, you will still see advertisements on our site: however, they will not be tailored to our perception of your interests or needs.

Social Media

Information shared through social media features: If you interact with social media functionality available in the Services, for example “Like,” “Tweet,” “Pin,” or “Follow Us” links to sites such as Facebook, Twitter, Pinterest, Instagram, and YouTube, DirectScale will collect these interactions and whatever account information these services make available to us. Your interactions with these features are governed by the privacy statement of the applicable social network company. To better understand your rights and obligations with regard to such content, please refer to them.

Additional Technologies

We may use third party advertising service providers who may advertise on our sites using web beacons. A web beacon is placed on a web page to set HTML cookies and can capture information such as IP address, time, web browser, time zone, and domain. We may also implement additional technologies to capture other data. This information helps us understand how customers use our sites.

Protecting Children’s Privacy Online

We feel strongly about protecting the privacy of children. As such, we do not knowingly collect personally identifiable information from children under 18. Our sites are not directed to or intended for individuals under 18 years of age. If you are under the age of 18, please do not provide personally identifiable information of any kind whatsoever.

Uses of Your Personal Information

We use your personal information to provide, personalize, understand, improve, update and expand our Services. This includes using your information for:

  • Authenticating your access to the Services and improving DirectScale’s information security;
  • Processing your payments for subscriptions, products and services provided by your Organization;
  • Building new products and Services and improving existing products and Services;
  • Issuing surveys and questionnaires to collect additional user information for use in the Services, as well as facilitating product development and research initiatives;
  • Communicating with you about the Services, such as when we or your Organization:
    • Respond to your inquiries for customer support;
    • Inform you of product changes or new products and services;
    • Ask you to participate in media productions or testimonials; and,
    • Provide you information or request action in response to technical, security, and other operational issues;
  • Marketing new products and offers from DirectScale, your Organization, or our business partners. This may include advertising personalized to your interests. You can control how we market to you by using the unsubscribe link in any email you receive, by changing your account preferences, or by following the instructions in any other marketing communications you may receive;
  • Conducting scientific, statistical, and historical research; and
  • Detecting and protecting against error, fraud, or other criminal or malicious activity and enforcing our Terms and Conditions.
When We Share Your Information

When you provide information to us, we may share your information with Service Providers we have retained to perform services on our behalf. We will only provide third parties with the minimum amount of information necessary to complete the requested service. These Service Providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. These partners include but are not limited to shipping providers, credit card processors, cloud services infrastructure providers, and vendors that assist us in marketing, analytics, fraud prevention, software development and customer support.

Other Members of your Organization: Any information you add to your profile may be seen by other members of your Organization, as specified for upline and downline visibility as per your Organization’s policies.

For Legal or Regulatory Process: We may share your personal information if we believe it is reasonably necessary to:

  • Comply with valid legal process (e.g., subpoenas, warrants);
  • Enforce or apply the DirectScale Terms and Conditions;
  • Protect the security or integrity of the Services; or
  • Protect the rights, property, or safety, of DirectScale, our employees, clients, or users.

If we are compelled to disclose your personal information to law enforcement, we will do our best to provide you with advance notice, unless we are prohibited under the law from doing so.

If DirectScale is Acquired: In the event that DirectScale is acquired or transferred to another entity (in whole or part and including in connection with any bankruptcy or similar proceedings), we will share your personal information with that entity.

A note about aggregated data: DirectScale may disclose user information in an aggregated form as part of the Services or our marketing, security, or in scientific research by us or our authorized partners. Such disclosures will never include personal information.

California Residents

DirectScale does not share California residents’ personal information with affiliates or third parties for the affiliates’ or third parties’ direct marketing purposes.

California Residents

DirectScale does not share California residents’ personal information with affiliates or third parties for the affiliates’ or third parties’ direct marketing purposes.

Your Choices and Access to Your Personal Information

Privacy Settings: You can access and update the personal information you provide to DirectScale at any time, such as your email address, username, profile information, web alias, etc. in the account options and site preferences section of the website or by contacting your Organization’s customer support department.

Deletion: You can have your personal information deleted by contacting your Organization’s customer support department and requesting your personal information be deleted. Please note however, if you have shared information through the Services (for example, by sharing information or messages with other users or on social media websites), DirectScale will not be able to remove any copies of information that is not under DirectScale’s control.

Generally: All DirectScale data, including personal information, will persist in our backup systems after it has been deleted from our production, development, analytics, and research systems for up to 12 months before it is overwritten.

Additionally, DirectScale may hold records that contain your personal information that we are obligated to maintain for security, financial, tax or payment industry regulatory compliance purposes.


DirectScale maintains a physical, electronic and procedural information security program designed to protect our customers’ personal information using administrative, physical, and technical safeguards based on the sensitivity of the personal information collected. We have measures in place to protect against inappropriate access, loss, misuse, or alteration of personal information under our control. DirectScale’s IT Teams regularly review our security and privacy practices and enhance them as necessary to help ensure the integrity of our systems and your personal information. We use secure server software to encrypt personal information and we only partner with security companies that meet and commit to our security standards. While we cannot guarantee that loss, misuse or alteration of data will not occur, we use reasonable efforts to prevent this. It is also important for you to guard against unauthorized access to your personal information by maintaining strong passwords and protecting against the unauthorized use of your own computer or device.

Data Transfer

Any transfer of your personal information, between DirectScale, your Organization, or authorized partners is conducted pursuant to established transfer mechanisms and industry best practices.

Regulatory Compliance and Dispute Resolution

We seek to resolve all privacy matters reported to us. However, if you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact your Organization’s administrator or customer support department for dispute resolution.

Third-Party Links

We may reference links in our content to other websites (including blogs, articles, products, services, new sites and other websites) controlled by third parties who are not affiliated with DirectScale (Third-Party Sites). These Third-Party Sites may not follow our same privacy, security, or accessibility standards.

We are not associated with the Third-Party Sites referenced and are not responsible for, or endorse or guarantee, the content, websites, products, services or operations of the Third-Party Sites or their affiliates.

We are not responsible for how these Third-Party Sites collect information. We cannot guarantee how these Third-Party Sites use cookies, or if they place cookies on your computer that may identify you personally. We are not responsible for the privacy or security of third party websites linking to our website. We urge you to review the privacy policies of each of the linked websites you visit before providing them with any personally identifiable information.

Notice to Persons Accessing Sites Outside the United States

If you are accessing our website from a location outside of the United States, all information you provide on our sites will be transferred out of your resident country into the United States. Do not provide information to us if you do not want your personally identifiable information to leave your country. By providing personally identifiable information to us, you are explicitly consenting to the transfer of your information to the United States and will be bound by United States law, this Statement, and our policies.

Do-Not-Track Disclosure

DirectScale notes that although we do our best to honor your privacy preferences, and have implemented industry standard safeguards as described above, we do not respond to Do-Not-Track signals from your browser at this time due to the lack of an established industry standard. DirectScale may use other companies’ services, data, and software tools to analyze and assist with website usage, demographic, and performance. These companies may collect information (such as a unique cookie or mobile identifier) about your online activities over time and across other websites or services on our behalf. Controls to help you manage this type of tracking via advertising are detailed in our Cookie Policy.


If you have any questions or concerns about this Privacy Statement, our privacy practices, or wish to update, access or receive information about the personal information we maintain about you, please contact your Organization’s administrator or customer support department.